To efficiently deliver 1st and 2nd line technical and business application support for the agency.



The Candidate


The successful candidate will be articulate, enthusiastic, well-presented and possess excellent written and oral communication skills. Experience working within a digital, media or creative agency is advantageous but not essential.


Core personal attributes should include being logical, outgoing, highly organised and service-orientated. We work as a team and the candidate should not be afraid to roll their sleeves up and tackle or assist with any client-based issue. Must be calm and self-assured, driven and able to work with a team under the supervision of an IT Manager.


You must be able to work under pressure whilst relating complex technical information to non-technical staff. This role requires the successful applicant to remain up to date with the latest technologies and have a solid understanding of the importance of meeting tight deadlines.



Technical Skill Set


To efficiently deliver 1st and 2nd line Mac/PC support queries, problems and incidents, utilizing all available support materials and expertise to try and successfully restore systems to full working order.


You must be accurate in call logging providing details on resolution and lessons learnt. You should have experience with resolving issues promptly and efficiently coupled with sound technical trouble shooting capabilities.


Whilst support will be split between Windows and Mac systems we are ideally looking for someone who leans towards Mac systems and has experience in supporting them in an Enterprise Active Directory environment.


Skills and Experience



Knowledge and 2 years’ experience of Mac OSX/Windows (with an emphasis on Mac) client.

Experience in troubleshooting DTP applications including Microsoft Office, Adobe Creative Suite

Knowledge and experience of active directory tools

Mac/PC Hardware troubleshooting

Business Application Support

Knowledge and experience of Zendesk or similar ITSM tools.

Good communication and interpersonal skills




Caspr experience

Support and administration of smartphones and tablets

Windows Server fundamentals

Skype for Business

Office 365

Remote Administration

A cross-platform expertise is preferred as we have a 60% Windows, 40% Mac environment (500 plus users total across 3 x core sites)


A keen interest in Technology


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